Total Gas & Power
Valamar is a well-recognized and highly rated tourist brand among Austrian, German and Italian tourists, who return year after year to the beautiful Croatian coast to enjoy the sun, crystal clear water and beautiful facilities and services of Valamarhotels & resorts and camping resorts. Poreč, Rabac, Makarska, island Krk and Rab, and the beautiful ancient town of Dubrovnik is where their guests spend some of the most precious moments of their lives. In Dubrovnik in particular, the guest structure is much different than elsewhere. The popular tourist destination hosts many different cultures - Asians, British, Americans, Brazilians and many others – each of which has different preferences.
Wiener Städtische Insurance Company has been operating in the Serbian market since February 2003. Over 1,200 employees at more than 40 branch offices, operating units and sales points in 40 cities and towns across Serbia strive to provide flawless service to their customers.
The hotel business is a tough business. External circumstances that can sometimes hit business like a bolt from the blue, and customers who demand better and more personalized service, make this business highly unpredictable but at the same time challenging and dynamic. For Jadranka Hotels, a hotel chain business that has been on the market for more than 70 years, these circumstances are everyday reality.
Porsche Slovenija, d.o.o. is the importer and representative for Volkswagen, Audi, SEAT, ŠKODA and Volkswagen Commercial Vehicles. The company understands that success in a competitive market requires long-term customer satisfaction and loyalty, which is why the company decided to roll out a roadside assistance program for its customers. To achieve this, they needed a highly-customized IT support they found in Microsoft Dynamics CRM. The solution provides the ability to automatically identify callers by connecting to existing databases. It also includes GPS system integration to calculate the nearest roadside assistance provider and uses SMS messaging to ensure effective communication with customers and assistance providers. Combining these features with management options for monitoring performance and effectiveness, Porsche Slovenija implemented a system that supports the delivery of high-quality services that are available to customers when they need them the most. In the future, the system will serve as the platform for additional advanced customer services and solutions.