Wiener Städtische Insurance Company has been operating in the Serbian market since February 2003. Over 1,200 employees at more than 40 branch offices, operating units and sales points in 40 cities and towns across Serbia strive to provide flawless service to their customers.
The hotel business is a tough business. External circumstances that can sometimes hit business like a bolt from the blue, and customers who demand better and more personalized service, make this business highly unpredictable but at the same time challenging and dynamic. For Jadranka Hotels, a hotel chain business that has been on the market for more than 70 years, these circumstances are everyday reality.
Porsche Slovenija, d.o.o. is the importer and representative for Volkswagen, Audi, SEAT, ŠKODA and Volkswagen Commercial Vehicles. The company understands that success in a competitive market requires long-term customer satisfaction and loyalty, which is why the company decided to roll out a roadside assistance program for its customers. To achieve this, they needed a highly-customized IT support they found in Microsoft Dynamics CRM. The solution provides the ability to automatically identify callers by connecting to existing databases. It also includes GPS system integration to calculate the nearest roadside assistance provider and uses SMS messaging to ensure effective communication with customers and assistance providers. Combining these features with management options for monitoring performance and effectiveness, Porsche Slovenija implemented a system that supports the delivery of high-quality services that are available to customers when they need them the most. In the future, the system will serve as the platform for additional advanced customer services and solutions.
Adria Airways, the Slovenian national airline, opted for a difficult, but necessary project: renovation of business information system. In the first stage, the project was aimed at implementation of new, integrated business solution. The second stage anticipated the upgrade of the existing CRM solution and the third one the introduction of business intelligence solution.